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Warranty/Quality Administrator

Location:

Knoxfield, Victoria

Company:

Baxters

Segment:

Specialist Wholesale
 

An exciting opportunity awaits a technically minded, proactive and customer service focused individual to support our head office technical services department, based in Knoxfield.  In this role you will provide key warranty  administrative support to our branch network,  customers, sales team and  other  internal stakeholders to ensure the smooth running of the Technical Services Department.

 

 

 

A little  about us:

 

Baxters is Australia's most respected distributor of auto electrical parts into the heavy-duty, fleet, mining and industrial markets. We also supply original equipment (OE) to many of Australia's heavy  vehicle manufacturers.

 

Baxters offer Industry leading work environment and culture.  We are  part of the Bapcor group  - Australasia's leading provider of automotive aftermarket parts, accessories, automotive equipment and  services, and motor vehicle servicing.  Bapcor employs over 4,100  people in Australia, New Zealand and  globally.

 

Employment within the Bapcor group  can offer prospects and  opportunities for career and personal development.

 

Your key responsibilities will include:

 

 

 

     Coordination of all warranty  claims. This position holds ultimate responsibility for the coordination of all warranty  claims and the processing of all relevant documentation, including assistance to the branch network,  freight coordination and liaison with suppliers.

 

        Prioritisation and processing of warranty  returns to completion in a timely manner to ensure

Baxters customer commitments are met.

 

        Issuing warranty  credit notes and  technical reports to customers and the branch network.

Liaising with customers where  disputes arise and  successfully resolving conflicts that may arise.

 

 

     Monitoring of quality and  warranty  trends. Regular liaison with product  managers and suppliers to drive continual product  quality improvement.

 

 

     Alerting product  managers when  quality issues arise and  working collaboratively with suppliers, customers, branch network and  Baxters management to efficiently and diligently manage the quality control process.

 

 

        Reporting of warranty  costs to senior management on a monthly basis.

 

 

        Continual improvement of the Baxters warranty  and  quality processes.

 

 

        Submission of claims for reimbursement of warranty  costs to suppliers for faulty goods.

 

Attachments:

Attachment 1
 

Contact:

Email Tracey Treloar at ttreloar@baxters.com.au
 

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